Frequently Asked Questions

Workhuman Live 2020 COVID-19 Statement:
We are actively monitoring and assessing the impact of the novel coronavirus (COVID-19) on our planning for Workhuman Live in San Antonio.  We know there are many uncertainties caused by this situation and want to ensure that you are aware of Workhuman’s policy on this matter.

In the event that your organization has instituted a travel ban that stays in place until the time of the May 11-14, 2020 conference, that you have been personally impacted or in the event that your home area is impacted by the coronavirus, Workhuman will facilitate refunds of payment and/or arrange for your attendance at our Europe show or at Workhuman Live 2021. Please note, refunds will occur near the time of the conference – allowing people to hang onto their registration in the hopes that the travel concerns are lifted before May.

Thank you for your understanding. We are all in this together.

When does 
Workhuman® Live 2020 take place, and where is it located? 

In San Antonio, May 11-14, 2020. All keynotes and breakouts will take place at the Henry B. González Convention Center. 


What is Workhuman Live? 

Workhuman Live is the outlier of HR conferences and the kind of positive environment where transformative ideas can have far-reaching influence. It’s a place where like-minded people come to connect, have conversations, contribute ideas, and leave inspired to bring more humanity to their workplaces – and the world. 


We go beyond HR and delve into the data behind gratitude, implementing human rights in the workplace, and other provocative issues around the future of work. It’s about usable, sharable, actionable content – and a village of experts, thought leaders, researchers, professors, executives, activists, authors, up-and-comers, and changemakers who’ll use their knowledge to propel us to where we want to go. Learn more here. 


How long has Workhuman Live been around? 

Workhuman Live Live is in its sixth year. The inaugural conference took place in 2015, with an intimate group of 400 humans. Since then, the event has burgeoned into a global gathering of HR and business leaders, with more than 3,300 attendees in 2019, and more than 4,400 expected in 2020.  


Who attends Workhuman Live? 

HR and business leaders – CXOs, CHROs, people managers, culture keepers, and other professionals who recognize the value of bringing more humanity to today’s modern workplace. 


What is your plan regarding the recent Coronavirus outbreak? 

As we look ahead to Workhuman Live 2020, we are closely monitoring updates from the Centers for Disease Control regarding COVID-19. At this time, the conference will go on as planned. We will remain vigilant. As always, our priority is the health and safety of our partners, employees, attendees and every human who contributes to the Workhuman Live experience.

Are there sponsorship opportunities at the event?

There are a limited quantity of sponsor opportunities available to organizations whose values align with our mission to shape the future of work.
Learn more here. 


What’s included with my registration? 

Your registration includes access to all keynotes and breakout sessions, breakfast, lunch, unique experiences in Workhuman® Central, and evening social events. 


Can I purchase a day pass? 

Yes.  We have day passes available for both Tuesday and Wednesday sessions.  These passes provide you access to all conference sessions on the specified day.  You may only purchase a single day.  If you would like to attend for multiple days, a full conference ticket is required.  Please visit out registration page here to purchase a day pass.


Do you offer discounted rates for students, government employees and non-profits? 

Discounted rates for specialty groups are not available at this time.  Workhuman regularly promotes special offers and rates to all audiences.  Please subscribe to our Insiders community at the bottom of this page to be alerted when promotions become available. 


Can I cancel my pass if I can no longer attend?   

Cancellation and Substitution Policy: Cancellations may be made for a refund in accordance with the following schedule:  

  • Notification in writing to by Dec. 18, 2019: 90% refund 
  • Notification in writing to from Dec. 19, 2019 through May 1, 2020: 50% refund


Can I transfer my registration if I can no longer attend?   

A registration may be transferred to another person at any time by using the “Manage Registration” link in your confirmation email. Registrations are tied to unique email addresses and must contain an accurate first and last name for the new attendee. IDs will be required to pick up a badge on-site.  


Where can I find my receipt?   

A receipt is included with your confirmation email. If you cannot locate your confirmation email, please contact us at for a copy of your receipt. 


Is there a deadline to book my hotel room at the group rate? Where do I make the reservation?  

Hotel rooms are available to book through April 15 or until we run out of inventory. We suggest making your reservation as soon as you register. A link to the hotel reservation page is in your conference registration confirmation. 


Is the hotel included with my registration?  

No. All expenses related to travel and hotel are the responsibility of each attendee. 


How do I book a hotel?

Upon registration for the event, you will receive a link allowing you to book your sleeping room within the official conference hotel block. We have secured great rates at the surrounding properties. Your registration confirmation number is required to book within our official block at the conference rates.


Does my credit card get charged now for booking the hotel?  

Hotel policies vary. Please be aware of the policy of the hotel you have chosen. All policies are listed with each hotel in the reservation system. 


Where do I pick up my registration materials?
You will need to pick up your name badge when you arrive. Your name badge serves as entry to all conference functions, including evening events. The registration desk is located on the first floor of the Henry B. González convention center and is open during the following hours:


Monday, May 11:  12p.m. – 6p.m. 

Tuesday, May 12:  7a.m. – 6p.m. 

Wednesday, May 13:  8a.m. – 8p.m. 

Thursday, May 14:  8a.m. – 3p.m. 


In addition, satellite registration stations will be located at the Omni Hotel, Marriot Rivercenter, and Marriott Riverside on Sunday, May 10 from 12 p.m. to 8 p.m. and Monday, May 11 from 8 a.m. to 12 p.m. 


Can I bring a guest to the social events?  

Unfortunately, no. Only registered conference attendees may attend the social events. 


Are there shuttles to the Henry B. González Convention Center from the airport?  

We do not offer prearranged shuttle service from the airport to the Henry B. González Convention Center or hotels. There are several options for travelers, available at all price points. Please visit here for all available ground transportation options. 


Are there shuttles to the Henry B. González Convention Center from the hotels?  

No. The official Workhuman Live conference hotels are all within four blocks of the Henry B. González Convention Center. 


What is the suggested attire?  

Business casual is recommended for all conference and networking events. Do wear layers as some activities are indoors (cool) and some are outside (warm). For evening events, feel free to stay casual or be a little more formal. Please check the weather forecast for San Antonio before traveling so that you pack accordingly. 


Can I apply to speak at Workhuman Live? 

The 2020 Call for Speakers is now closed. Please check back in early May to apply as a speaker for Workhuman Live 2021. 


Do I receive continuing education credits for attending? 

Yes! You’ll receive 17 SHRM, 17 HRCI, 17 HRPA, 17 ATD, and 2.5 WorldatWork credits. Check here for more information. 


When will the 2020 Workhuman Live conference app be available?  

We anticipate releasing our conference app by April 2020. Registered attendees will receive an email with details when it becomes available. 


I am attending or looking to attend Workhuman Live 2020. What services are available for individuals with special needs and requests? 

Our conference venue, The Henry B. González Convention Center, falls under Title II (State & Local Government) of the American with Disabilities Act (ADA) and is maintained and operated with regard to the requirements of the Act. 


At each entrance and throughout the lobby, there are elevators and escalators reaching all levels of the facility. You can see the complete floor plans for all three levels of the facility here. 


What is the overall conference policy on accessibility? 

We welcome the participation of individuals with disabilities and will make every effort to provide reasonable accommodations to enable equitable participation at Workhuman Live. 


How much notice is needed to make specific accessibility arrangements? 

Please submit your request no later than March 31, 2020. Requests are honored to the maximum extent possible. 


How can I request accessibility accommodations and/or services at Workhuman Live? 

If you require accessibility accommodations, let us know by writing to and include some details around your needs. A representative will be in touch to discuss your requests and ensure your Workhuman Live experience is enjoyable.


Is there a mother’s room available at the convention center? 
Yes, there is a mother’s room available onsite with a refrigerator. Long-term/overnight storage and shipping for nursing mothers is not provided.


Whom do I contact to request an auxiliary aid or sign language interpreter? 

You can request an auxiliary aid or sign language interpreter by writing to A representative will be in touch to discuss your requests and ensure your Workhuman Live experience is enjoyable.


Whom can I contact with general conference and registration questions?

Please email us at with any questions you may have.  This email is monitored by the Workhuman Live team throughout the day. You can expect a response within 24 hours (but often much sooner).