Conference Update

Event Logistics

Is Workhuman Live 2020 still happening?

At Workhuman, we value people and their well-being above all else. When it comes to concerns around COVID-19, we are taking the proactive step of postponing our annual Workhuman Live conference, which was to be held in San Antonio this year. We are disappointed that we will not be able to get together this year but the care and safety of the Workhuman community must be the top priority. We feel this is prudent and practical given all we know.


When will I get refunded on my conference registration?

You have the option to defer your registration to Workhuman Live 2021 in San Antonio, scheduled for May 24-27, 2021 or request a full refund.   To request the deferral, or refund, please complete this form.


How long will it take to get my refund?

Our team will process all refund requests as soon as possible.  Due to the anticipated volume, this may take several days to complete.  Once processed by our team, it can take up to seven additional days for the credit to show up in your account depending upon your bank.  If you have not seen the refund after 10 business days, please contact our team at


Why did Workhuman decide to cancel Workhuman Live 2020?

Concerns around COVID-19 are unprecedented. We must be proactive and follow all public and global health guidelines.


Do I need to cancel my hotel reservation?

We have taken care of canceling all hotel reservations made through our block for registered attendees. You will not be charged. If you booked your hotel outside of the room block, you will need to cancel the reservation directly with the hotel.


Will I be able to get refunded on my flight reservation?

Attendees should check directly with their airline. Many have updated policies around cancellations regarding the coronavirus travel restrictions.


Refund information

Is there a new refund policy?

Yes, in light of recent events, we’ve modified the refund policy in the following ways:

  • All registered attendees will automatically have the ticket transferred to Workhuman Live 2021
  • All requests for refunds or transfers must be requested by completing and submitting this form by May 11, 2020
  • Any registration cancelled between Feb. 1 2020 and March 12, 2020 that received a partial refund is eligible for a full refund or transfer under this new policy. If your cancellation has already been processed, we will be in touch regarding the full refund.
  • After May 1, 2020, your registration is considered valid for Workhuman Live 2021 and our standard refund terms and conditions will then apply.


I cancelled my registration prior to February 1, 2020. Can I get a full refund also?

This new policy has been created specific to the global situation related to COVID-19, which first became a public health emergency to the World Health Organization on January 30, 2020.  Based on this timeline, we are processing full refunds on those registrations cancelled after this date only.


Workhuman Live 2021


Is Workhuman Live 2021 going to be in San Antonio?

Yes! We selected this city for its amazing culture, atmosphere and commitment to the great good – and firmly believe in those values. Workhuman Live will be back and better than ever in 2021! We will return to San Antonio and look forward to seeing you next year.


Do you plan to have the same speakers in 2021 that were planned in 2020?

We are committed to working with all our amazing speakers to work through their schedules and continue our partnership with them to bring you an amazing speaking lineup. We will work hard to determine the most relevant topics and bring together the most compelling thought leaders in the industry and culture today, but we cannot guarantee all speakers will be able to accommodate the change.


Will Workhuman Live be providing some of the 2020 conference content via alternative means?

We are currently exploring options to bring our content, insights and speakers to our community using different form factors. Stay tuned for more information as we finalize plans.


Helpful resources you can use now

We are dedicated to bringing you strategies, news and positivity during these unprecedented times. Check out our COVID-19 resources and sign up for our blog for daily insights from Workhuman thought leaders and others.