Chief People Officer, Quicken Loans Inc.
Mike Malloy is the Chief People Officer at Quicken Loans, the nation’s largest online mortgage lender and second largest retail mortgage lender overall. In this role, Mike leads “The Pulse,” or what other companies call human relations. This includes talent acquisition, talent development, team member engagement, team relations, benefits, compensation and diversity & inclusion. Before taking this role, Mike served as Quicken Loans’ Vice President of Servicing, leading a team that managed a portfolio of more than 1.4 million serviced clients through industry-leading client service and technology.
Detroit-based Quicken Loans has been ranked “Highest in Customer Satisfaction for Primary Mortgage Origination” in the United States by J.D. Power for the past nine years, 2010–2018. The company was also ranked highest in the nation for customer satisfaction among mortgage servicers for five consecutive years, 2014 – 2018, each year the company has been eligible.
Along with work for Quicken Loans, Mike serves as Past Chairman of the Residential Board of Governors of The Mortgage Bankers Association (MBA), and was previously a member of the MBA Board of Directors and The Financial Services Roundtable’s Housing Policy Council. He is also a member of the North Carolina State Bar, and has been recognized as a member of North Carolina’s “Legal Elite.”
Prior to joining Quicken Loans, Malloy held positions with Bank of America, including Mortgage Policy and Counterparty Relations Executive, Legal Executive for Bank of America Home Loans, and Associate General Counsel-Litigation, among others. At the onset of his career, Mike was a partner in the law firm Parker, Poe, Adams & Bernstein, where he specialized in commercial litigation.
Mike received his bachelor’s degree in History from Davidson College, and his J.D., with honors, from the Washington & Lee School of Law.