Solutions Consultant, Globoforce
Marcy is a solutions consultant for Globoforce, where she currently serves as a recognition solution expert within the company’s North American sales team. Along with conceptualizing, communicating and demonstrating how Globoforce’s products and services help drive a company’s business performance to sales prospects, Ricci is also an advisor between the company’s sales, product, marketing, strategy and consulting, and customer success teams.
Ricci’s prior roles at Globoforce include being a customer success manager and account manager, during which time she implemented more than 10 clients and managed more than 25 unique clients. Additionally, she managed half of the company’s customer success team including customer success managers, launch success managers and customer success coordinators, as a team responsible for more than 100 account relationships and 750,000 active end users.
Prior to joining Globoforce, Ricci was an account executive at SHI where she provided IT solutions to customers based on their respective needs, and helped expand the company’s customer base throughout New England. Before that, Ricci served as a team leader and account manager for MathWorks, where she managed a team of four inside sales support specialists, and was responsible for hiring, job training and career development.