The New Rules of Digital Body Language

When your colleague replies “fine!” are they actually fine… or are they angry? Do you wait hours to get clarification on a vague e-mail? Did that weekend Slack message from your boss irritate you? We are communicating faster and more often than ever before. We feel like we’re connected – but are we really?  We save time using email and Slack, right? But then we end up using all of that ‘saved’ time to clarify what we meant in the first place. In person, we can clarify context immediately. We rely on body language and tone to grasp the real meaning. With our digital walls up, we lose subtext and nuance.

We all leave a digital impression on each other. If someone doesn’t text back for hours or even days, do you think they are being rude? Is using an emoji or LOL unprofessional, or creating a human connection with your team? What impression does your boss, team, or colleague think of that kind of behavior? Whether your team works on separate floors, buildings or even countries, they have to connect online in order to collaborate.These new misunderstandings are happening all day, every day. They’re reducing your employee engagement, morale, and team performance each time. In this keynote, you will learn new rules and nuances of creating human connection with Digital Body Language, led by collaboration expert Erica Dhawan.

Learning Outcomes include:

– Understand your digital communication style and what signals you are broadcasting (even if you don’t intend to!)
– Reduce the confusion and frustration that comes with communication across all our various mediums, like email, phone, IM, text, apps and even live meetings
– Develop a digital communication strategy to create the highest performing teams
– Understand and use digital subtext to create real intellectual and emotional connection, no matter the distance

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