Personalized Recognition: One Size Doesn’t Fit All

In this session, Pete DeBellis (Total Rewards Research Leader at Bersin, Deloitte Consulting LLP) and Suzanne Vickberg, PhD (Applied Insights Lead, Deloitte Greenhouse Experience at Deloitte LLP) will co-present Deloitte’s latest employee recognition research.

Bersin’s Employee Recognition Maturity Model and related research have long extolled the virtues of employee recognition as a talent management tool, one that, when used correctly, can guide employee performance, reinforce desired behaviors and values, and support enhanced employee engagement and retention.

Understanding the value of recognition and the importance of a positive feedback culture at a conceptual level is one thing. But the practical reality of figuring out the best way to recognize a particular individual is quite another.

For this reason, Deloitte surveyed more than 16,000 professionals about how they want to be recognized, for what, and by whom. We found that what one person wants is often different from what someone else wants. And further, that those differences are related to one’s generation, gender, organizational level, and Business Chemistry type. (Business Chemistry is Deloitte’s framework for understanding and engaging different working styles, which was highlighted in HBR in 2017.)

The session will explore the power of “thank you”, the role of money in recognition, why praise shouldn’t just be for the winners podium, the importance of who the recognizer is, and the time and place for public or private recognition – all through the lens of various sample demographics.

The Gratitude Effect: Unleashing the Power of Recognition in Organizations