By Aaron Kinne —
“Feedback.” The very word gets our defenses up and sends shivers down our spine. Because let’s face it … no one likes getting feedback from managers – especially when they all too frequently botch the process.
According to Dr. David Rock, director of the NeuroLeadership Institute, the current state of feedback is broken, and nothing short of a revolution – not an evolution – is needed to fix it. David noted in his powerful WorkHuman 2018 keynote, “Feedback either does nothing, or makes things worse.”
He observed that today, managers dislike the process so much, they need to be rewarded and cajoled into giving feedback. And because giving feedback is so unpleasant, managers take the easy path – they don’t give feedback at all.
David outlined his three tenets of, “What we have wrong about feedback” …
David concluded his talk by summarizing the key benefits of moving away from the giver-driven model, to one where employees throughout an organization are asking for feedback:
David took questions from the audience. But before asking a question, the audience member was asked to give David feedback on his presentation. A fitting end to an enlightening pre-conference keynote.
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